Shipping Policy
Last updated: June 2026
1. Overview
This Shipping Policy applies to all orders placed on savennefashion.com, operated by SAVENNE Fashion. We ship across the UK and Europe and work with trusted logistics partners to deliver your order safely.
2. Processing Time
Orders are processed within 1 to 3 business days, Monday to Friday. Orders placed on weekends or public holidays begin processing the next business day. During peak periods (such as Black Friday or the holiday season), processing may take a little longer.
3. Estimated Delivery Times
Delivery times are estimated from the moment your order ships, not from the order date. United Kingdom: 7 to 14 business days. European Union: 7 to 15 business days. Rest of the world: 10 to 20 business days. These windows are estimates and may vary due to customs, weather, or carrier delays.
4. Tracking Your Order
Every order includes tracking. You will receive a tracking number by email once your order ships. Some carriers may take up to 48 hours to update tracking online. If you do not receive tracking within 5 business days, please contact us at info@savennefashion.com.
5. Shipping Costs
Shipping fees, if any, are calculated and shown at checkout based on your destination and the shipping method selected. Any free shipping offers will be clearly displayed on the site. Shipping fees are non-refundable, except where SAVENNE Fashion is at fault.
6. Customs, Duties, and Import Taxes
Depending on your destination, your order may be subject to import taxes, duties, VAT, or clearance charges. These fees are not included in the product or shipping price, are the customer's responsibility, and are non-refundable. Refusal to pay duties does not qualify for a refund.
7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address. SAVENNE Fashion is not responsible for incorrect or incomplete addresses, failed deliveries due to customer absence, or packages returned to sender. If a package is returned due to an address error, reshipping may be offered with shipping paid by the customer.
8. Failed Delivery Attempts
Carriers may attempt delivery more than once. If you are unavailable, the package may be held at a local pickup point or returned to sender after the holding period. SAVENNE Fashion is not responsible for failed deliveries caused by customer unavailability.
9. Lost or Stolen Packages
If a package is confirmed lost in transit by the carrier, we will send a free replacement or issue a full refund, based on your preference, once the loss is confirmed by tracking data. If tracking shows the order as delivered but it is missing, we are not responsible for theft after delivery; please file a claim with your local carrier. We will assist where possible, but a replacement is not guaranteed.
10. Delays Beyond Our Control
Delivery delays may occur due to customs inspections, severe weather, carrier issues, strikes, or other events outside our control. Such delays do not qualify for refunds.
11. Split Shipments
For operational reasons, orders with multiple items may be shipped separately and arrive at different times. Each shipment will have its own tracking number.
12. Changes to Your Address After Ordering
Once an order has been processed or shipped, we may not be able to change the delivery address or reroute the package. Please double-check your details before completing your order. If you spot an error, contact us as soon as possible at info@savennefashion.com.
13. Contact
For any shipping-related questions, email us at info@savennefashion.com.