Refund Policy
Last updated: June 2026
1. Overview
This Refund Policy applies to all purchases made on savennefashion.com, operated by SAVENNE Fashion. We want you to love what you ordered. This policy is written in line with the EU Consumer Rights Directive and the UK Consumer Contracts Regulations.
2. 14-Day Right to Cancel
Under EU and UK law, you have the right to cancel your order and return your item within 14 days of receiving it, for any reason. To be eligible, the item must be unworn, unwashed, with original tags attached, and in its original packaging.
3. Defective, Damaged, or Wrong Items
If your item arrives defective, damaged, or is not what you ordered, we will offer a free replacement or a full refund at no cost to you. Please contact us within 14 days of delivery with a photo or short video of the issue so we can resolve it quickly.
4. Non-Returnable Items
For hygiene reasons, the following cannot be returned unless faulty: earrings and pierced jewellery, and any item that has been worn, washed, altered, or has tags removed. Items returned without prior approval may be refused.
5. Order Cancellation
You may cancel your order within 12 hours of purchase, as long as it has not yet been processed or shipped. Once a tracking number has been issued, the order is in transit and cannot be cancelled, but you may still request a return under this policy.
6. How to Start a Return
To request a refund or replacement, email us at info@savennefashion.com with: your order number, your full name, a description of the issue, and photos or video if the item is faulty. Please wait for our approval and return instructions before sending anything back. Unauthorised returns may be rejected.
7. Return Shipping Costs
If the return is due to a defect, damage, or our error, SAVENNE Fashion covers 100% of the return shipping cost. For all other reasons (such as change of mind, wrong size ordered, or incorrect address entered by the customer), the return shipping cost is the customer's responsibility. Original shipping fees paid at checkout are non-refundable, except where required by law.
8. Refund Method and Processing Time
Approved refunds are issued to your original payment method only. Once we receive and inspect your return, we process the refund within 14 business days. Your bank or payment provider may take an additional 5 to 15 business days to show the funds in your account.
9. Packages Lost in Transit
If the carrier confirms your package as lost, we will send a free replacement or issue a full refund, based on your preference. Lost-package claims must match the carrier's tracking data.
10. Wrong Address or Failed Delivery
SAVENNE Fashion is not responsible for an incorrect address entered at checkout, failure to receive a package due to absence, or unclaimed packages returned to sender. In these cases a reshipment may be offered with shipping paid by the customer. This does not affect your statutory rights.
11. Customs, Duties, and Import Taxes
For international orders, customers are responsible for any customs fees, VAT, or import charges. These fees are non-refundable, and refusal to pay duties does not qualify for a refund.
12. Fraud Prevention
We reserve the right to decline refund requests in cases of suspected abuse, repeated claims, or fraudulent chargebacks. Flagged orders may require additional verification.
13. Policy Updates
We may update this Refund Policy at any time to stay compliant with applicable regulations. The latest version will always appear on this page.
14. Contact
For any refund or return questions, email us at info@savennefashion.com.