Find answers to the most common questions about SAVENNE Fashion products, shipping, returns, and more. If you can't find what you're looking for, feel free to reach us at info@savennefashion.com.
How long does shipping take?
Orders are processed within 1 to 3 business days. After that, delivery usually takes 7 to 14 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships.
Do you ship internationally?
Yes! We ship worldwide. Delivery times and any customs fees may vary depending on your country.
How can I track my order?
Once your order ships, we'll email you a tracking number so you can follow it every step of the way. If you haven't received tracking within 5 business days, just email us at info@savennefashion.com.
What is your return policy?
You can return unworn, unwashed items with their original tags within 14 days of delivery. Visit our Refund Policy page for full details on how to start a return.
How do I know my size?
Each product page includes a size guide to help you find the perfect fit. If you're between sizes or unsure, feel free to email us before ordering and we'll help.
What if my item arrives damaged or wrong?
We're sorry if that happens! Contact us within 14 days at info@savennefashion.com with a photo, and we'll arrange a free replacement or full refund.
What payment methods do you accept?
We accept all major credit and debit cards and other secure payment options shown at checkout. Your payment information is always processed securely.
Can I change or cancel my order?
You can cancel within 12 hours of ordering, as long as it hasn't shipped yet. After that, we may not be able to make changes, but you can still request a return once it arrives.
Will I have to pay customs or import fees?
Depending on your country, customs or import charges may apply. These are set by your local authorities and are the customer's responsibility.
How can I contact you?
Just email us at info@savennefashion.com — we respond to every message within 48 hours.